Terms & Conditions

Access to this web site (the "Web Site") is subject to and in accordance with the following terms and conditions. Please read these terms and conditions carefully before using this site.

These terms and conditions are between ("we/us/our") and you (on behalf of yourself and/or the company, member, or supplier for which you have registered) the user of this Web Site ("you").

On accessing the Web Site on this occasion and on each subsequent occasion you will be deemed to have accepted all of the terms and conditions that apply to its use and to the facilities, services and information provided by it. We reserve the right to alter these terms and conditions at any time and it is your obligation to check if changes have been made. Your use of the Web Site after changes are posted on-line will constitute acceptance of the new terms and conditions.

Please note any alterations to bookings will be subject to a £10.00 administration fee.

Beachside Holiday Park Terms and Conditions

Who may stay with us

  • The person who completes the online Booking Form, or who makes the booking with us by other means, is responsible for the booking and must be 21 years of age or older.
  • Only the people named on the Booking may stay with us.
  • Your booking is personal to you, and you cannot assign or transfer it to any other person.
  • We ask any party to pay a deposit against damage unless you provide evidence to our satisfaction that you are all couples (married or in a civil partnership) or all members of the same family. The deposit will be £50.00 per member of the group. Failure to inform us may result in termination of your booking.
  • If you request a booking for more than one Pitch, then we may contact you before deciding whether to accept the booking to help us decide whether we are able to provide the holiday experience you are looking for.
  • You must tell us if your booking request is connected to any other booking, for example because you know the other party or you share a common purpose in visiting the Park. If you do not tell us about a connection, we may cancel your booking immediately and (if your stay with us has started) require you to leave the Park. You will only be entitled to a refund if a third party takes up you’re booking. In that event we will refund you up to the money we receive for the rebooking less our reasonable administration charges.

How to book

Bookings can be requested in the following ways:

  • By telephone on 01278 751346
  • Online at www.beachsideholidaypark.co.uk
  • You must tell us your full requirements, for example if you are bringing any vehicles. We need this information when deciding whether we are able to accept your booking and we may not be able to accommodate changes. Where we are able to do so, there may be an additional charge.
  • A contract exists when we have issued our confirmation to you.
  • Please check our confirmation carefully to see that it reflects your wishes. Please let us know of any difference within seven days unless your holiday is to start within 14 days in which case you should inform us within 24 hours.
  • The person making the booking accepts the contract on behalf of all members of your party and is responsible for making sure they accept the contract. You remain the lead guest and contact point for the booking; you must attend the holiday booked. We will only discuss details of the booking with you, the lead guest. The lead guest is responsible for the booking and must be 21 years of age or older. We have the right to refuse your booking or not to issue keys on arrival to any persons or groups at our discretion.
  • We reserve the right to refuse any booking.

The price you pay

  • Our prices include VAT.
  • The price will not be subject to any change unless the rate of VAT changes. The payment of any monies to us constitutes a legally binding contract and an acceptance of the booking conditions and its park rules.
  • When you request your booking, you must pay a deposit of £60.00 per week of the price of your holiday or (if you are requesting to book 21 days or less before the start date) the full price.
  • Unless you paid in full when requesting your booking, the balance of the price of your holiday must be paid at least 21 days before the start date. We are not required to send you a reminder. If the balance is not paid in time, then we may cancel the holiday and retain your deposit as our cancellation charge. We will confirm the cancellation to you in writing by email or letter.
  • Please make sure that you book all the dates you need. We are not able to guarantee that we will be able to extend your booking. Please note any alterations to bookings will be subject to a £10.00 administration fee.

Arrivals and departures

  • Arrival times will be staggered, confirmation of your check in time will be confirmed with one of our reception team 7 days prior to your arrival. You will receive an email to contact our Reception team, 7 day prior to your arrival, to go through your check in, confirm details on your booking and take your pre authorised holding deposit (£60.00) via credit/debit card (no cash), this will be held for the duration of your stay subject to the accommodation being left in a clean and tidy manner, the return of key(s) and barrier fob (s) and bed linen being stripped and all items (duvet, duvet cover, sheet and pillow cases) bagged into supplied linen bags, the removal of any rubbish and there being no incidence of anti-social behaviour during your stay.
  • You must tell us by 3pm if you are likely to arrive later than 5pm.
  • We will try to allocate you the location of your choice on the park, but bookings are not conditional on this.
  • Your location on the park and directions to it will be confirmed on arrival. If you are in any doubt, please check with us. Any guest staying in the wrong location may be required to move.
  • If we have not heard from you within 24 hours of your expected arrival, we may release your booking. You will only be entitled to a refund if a third party takes up, you’re booking. In that event we will refund you up to the money we receive for the rebooking less our reasonable administration charges
  • Check out on your day of departure is no later than 10am. We ask that during dry weather, you leave all windows and doors open (if raining or windy, please leave windows on a catch) this is following government guidelines and to create ventilation. All Beds must be stripped. All bed linen and duvets must be placed in linen bag provided.
  • All rubbish must be tied in bin liner and taken to large bins before departure. Keys must be returned to a box provided outside of Reception for sanitising.
  • Failure to do any of the above will result in loss of holding deposit.

Changes caused by exceptional circumstances

  • We may make reasonable changes to our Services. Our changes may reflect changes in relevant laws, guidance and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety risk.
  • If we make changes which mean we can only provide your holiday in a radically different way, we will give you the choice between confirming your booking, agreeing new booking dates with us or cancelling. We prefer that you postpone rather than cancel but will always allow you to cancel where the law gives you the right to do so.
  • If the law prevents us from performing our obligations under these Terms & Conditions at all, for any reason which is not the responsibility of either party, we may ask you to postpone but will allow you to cancel if you prefer to do so. For these purposes, reasons which are your responsibility include any arising from your personal circumstances. Examples are ill health (except if the law prevents you from visiting or staying with us in consequence, for example because you are legally required to self-isolate) and any restrictions arising from your chosen career.
  • If you decide to cancel where clause 27 or clause 28 applies and your holiday has not started, then we will refund your booking including any deposit. If your holiday has started, then we will refund any days unused. We will not charge an administration fee, and we will only deduct any costs we have already incurred which we cannot recover elsewhere (‘Direct Costs’). We will not be liable to make any other payment to you.
  • We may also cancel your holiday, or any unused days, if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so. If we cancel and your holiday has not started, then we will refund your booking in full including any deposit. If your holiday has started, then we will refund in full any days unused when we cancel. We will not charge an administration fee and we will not deduct any Direct Costs.

Other cancellations

  • We prefer that customers who are unable to take their holiday agree to postpone to a mutually convenient date. However, you may cancel your holiday at any time. Cancellation will be effective on the date it is received by us.
  • If you cancel under clause 31, cancellation charges are payable as follows unless you are doing so because we are in serious breach of our obligations in these Terms and Conditions.
  • Cancellation more than 90 days before first day of arrival date you will receive 100% less £25.00 administration fee.
  • Cancellation more than 60 days before first day of arrival date you will receive 50% less £25.00 administration fee.
  • Cancellation more than 30 days before first day of arrival date you will receive 25% less £25.00 administration fee.
  • Cancellation between 7 days and 30 days before first day of arrival date you will receive 15% less £25.00 administration fee.
  • Cancellation 7 days or less you will receive no refund will be given.
  • You are not entitled to any refund if you or any of your guests leave before the end of your holiday, unless clause 27 or clause 28 applies or if we are in serious breach of our obligations in these Terms and Conditions. If we are in serious breach of our obligations, we will refund you for the days of the holiday which have not been taken.
  • We may also cancel your holiday if you breach any of these Terms and Conditions. Clauses 52- 54 give further details.
  • We recommend that you consider appropriate holiday insurance which covers any cancellation charges and any additional losses which you may incur through cancellation of your holiday, whether by you or by us. We are only responsible for any additional losses if you were entitled to cancel because we were in serious breach of our obligations to you and the losses were both directly caused by our breach and reasonably foreseeable by us when the booking was made.

Authorised means of payment

  • You may pay us in any of the following ways:
  • By credit/debit card in person at the park or by phone
  • By bank transfer (please contact the park for further details)
  • By cash in person at the park.

Complaints

  • We are confident you will be happy with our service. If you feel dissatisfied with any aspect of your stay with us (excluding weather), please speak to a member of staff immediately. In most cases we will be able to help you straight away, so that you can enjoy the rest of your holiday. Please note that if you do not bring your complaint to the attention of staff on duty at the time of the incident or problem occurring and ensure that it has been recorded; we may not be able to find the evidence necessary to support a complaint which is made later.
  • If you report a problem on your first day which we cannot resolve to your reasonable satisfaction and you choose to leave, we will give you a full refund of the cost of your holiday. If you report a problem on any day which we cannot resolve to your reasonable satisfaction and you choose to leave, we will give you a refund for that day and the other unused days.
  • If you leave without reporting the problem to us, then we will only refund you if the law requires us to do so. Your statutory rights are not affected.
  • Contact                         General Park Manager
  • Email                             reception@beachsideholidaypark.co.uk
  • Telephone                     01278 751346

Personal data

  • Any personal data you give to us will be processed in accordance with the law and our privacy policy.
  • Location of Privacy Policy                 www.beachsideholidaypark.co.uk

Our promises to you

  • We will allow you to stay with us for the duration of your booking for holiday and recreational purposes, provided you comply with your obligations in these Terms and Conditions and except where exceptional circumstances prevent us from doing so.
  • We will provide, maintain and keep in good state of repair the Services, except where these have to be interrupted temporarily for the purposes of repair or development or for other reasons caused by exceptional circumstances outside our control.

Your promises to us

You agree that you will:

  •  Keep to these Terms and Conditions and the Park Rules.
  • Stay with us only for holiday and recreational purposes.
  • Pay promptly for your holiday and other charges due to us.
  • Not cause any damage during your holiday.
  • Permit us to move you to another location on the park if necessary. We will ensure that any alternative location will be of similar quality and be responsible for all reasonable costs incurred.

Behaviour standards

These standards will apply from when you request your booking until your holiday ends. Unless stated otherwise, they apply whether or not you are on the park at the time.

You agree to, and you must make sure that you, your party, and any visitors (including, in each case, their children), keep to the following standards of behaviour:

  • To act in a courteous and considerate manner towards us, our staff and anyone visiting, using, or working on the park including other customers.
  • To supervise children so that they are not a nuisance or danger to themselves or other people using the Park.
  • Not to:
  • Commit any criminal offence (whether or not on the park or in its vicinity) which        causes your name to be entered on the Violent and Sex Offender Register or causes you to be subject to a Risk of Sexual Harm Order or Child Abduction Warning Notice (or any register, order or notice succeeding these);
  • Use the Park in connection with any criminal activity or commit any other criminal offence (i.e., any offence not already subject to clause 50.1) at the park or in its vicinity.
  • Commit any acts of vandalism or nuisance on the park.
  • Use fireworks, Chinese lanterns, or any similar open flame heat source on the park.
  • Keep or carry any firearm or any other weapon on the park.
  • Keep or use any unlawful drugs on the park.
  • Create undue noise or disturbance or commit antisocial behaviour on the park.
  • Carry on any trade or business at the park.
  • Permit anyone who is to your knowledge on the Violent and Sex Offender Register or subject to a Risk of Sexual Harm Order or a Child Abduction Warning Notice (or any register, order or notice succeeding these) to use or visit the Park.
  • You agree that if you or any of your family members or visitors or guests whom you have invited to the park break the behaviour standards listed above then we may terminate your booking.

Cancelling the booking because you are in breach of these Terms and Conditions

  • We may cancel your holiday if you are in serious breach of your obligations in these Terms and Conditions and the breach is not capable of being remedied or is such that it causes a breakdown in the relationship between you and us (for example violence or intentional damage to property) by serving upon you reasonable notice in writing to cancel your booking. In deciding what period of notice is reasonable, we shall have due regard to the nature of the breach and other relevant circumstances. In appropriate cases, this may mean requiring you to leave the Park immediately.
  • If you are in breach of any of your obligations under these Terms and Conditions which is capable of being remedied (for example, a failure to comply with the behaviour standards in clauses 48-51 which has not caused a breakdown in the relationship between you and us) we may write giving you warning, specifying the breach, and asking you to remedy the breach within a reasonable and specified time. If you do not comply with that warning and the breach is either serious and/or amounts to persistent breaches of obligation, which taken individually would be minor, but which taken together cause a breakdown in the relationship between you and us, we are entitled to write to you to cancel your booking. In appropriate cases, the warning we give you may be very short, and we may then require you to leave the Park immediately.
  • If we cancel your booking under clauses 52 or 53 you will only be entitled to a refund if a third party takes up your booking. In that event we will refund you up to the money we receive for the rebooking less our reasonable administration charges.

Changing the Park Rules

  • It may be necessary or desirable to change the Park Rules from time to time, including for reasons of health and safety, the efficient running of the park, environmental issues, local authority requirements, and/or changes in law or regulations or in the interpretation of law and regulations imposed upon us, in which case we will notify you in writing using your contact details at the address on the Booking Form.
  • Any changes made to the Park Rules after we accept your booking may affect you because you will be required to comply with the changed Park Rules but will not affect anything else to which you are entitled under these booking Terms and Conditions.

Keys

  • We hold a key to all the accommodation we own on the park.
  • We may also use the key in an emergency, such as an immediate concern for the health and safety of any person, to carry out urgent repairs or preventative work, or to check and secure the accommodation if it appears to be insecure.
  • We will take reasonable care when accessing any accommodation

Communications

  • We agree that any letters or other communications between us shall be sent using the details for us in these Terms and Conditions and for you on the Booking Form. Email may be used.

Interpretation

  • "Park Rules" means the rules of conduct and practice issued by us from time to time and applicable to the park. The Park Rules which currently apply to your booking are in Part II of these Terms and Conditions.
  • “Pitch” does not include any part of the park except that on which the accommodation in which you are staying stands.
  • "Services" means the services which we have promised to make available without a separate charge to you, for example any utilities to your Pitch. Services for which we make a separate charge are provided under separate agreements and not these Terms and Conditions.
  • "Site Licence" means the caravan Site Licence applicable to the park issued to us by the local authority under Section 3 of the Caravan Sites and Control of Development Act 1960 (or in the case of Northern Ireland under Section 3 of the Caravans (Northern Ireland) Act 1963) and other relevant statutes.
  • "You/your" means the person making the booking and all members of their party excluding children under 18. Where there is more than one person, each is fully responsible for the obligations in these Terms and Conditions.
  • References to taxes and laws are references to them as extended, amended or replaced from time to time.

The Parks liability

The Park is only liable for any injury loss or damage suffered by you or any member of your party whilst on the park, if this is caused by our negligence or other breach of duty.

We hope that your stay with us is a pleasant one.

If not, we’d like to know.

If you feel anything needs our attention please contact us at our reception immediately Beachside Holiday Park, Coast Road, Brean, Somerset, TA8 2QZ. Email:reception@beachsideholidaypark.co.uk  Tel:01278 751346

Guests are kindly asked to refrain from entering areas marked ‘DO NOT ENTER’ & PRIVATE’

Although every care is taken in managing the various facilities Beachside Holiday Park cannot be

held responsible for any loss or damage arising from any misadventure.

Parents and guardians are responsible for the supervision of their children at all times. By placing a reservation with Beachside Holiday Park, you are taking full responsibility for your own safety, agreeing to our terms and park rules

In the unlikely event of any problems in your caravan holiday home during your stay, complaints/problems made after your departure cannot be dealt with or rectified.

Our Current Park Rules applicable to your booking are set out below.

Introduction

These Park Rules are in place for the good management of Beachside Holiday Park and the benefit of all who use it. These rules form part of the contract between us for your holiday. They should be read alongside your booking Terms and Conditions.

The Park Rules do not affect anything to which you are entitled under the booking Terms and Conditions.

The expression ‘you’/’your’ refers to all members of your party.

You must make sure that anyone using the park is aware of the park Rules.

You are reminded that we may cancel your holiday if you are in serious breach of your obligations, including these, Park Rules.

Safety

  • You must use the park safely and should not cause danger to others.
  • You must obey all health and safety notices displayed on the park or issued to you by our team and act on the reasonable instructions of park staff in matters of health and safety.

Security

  • You are solely responsible for securing the accommodation.

Permitted number of occupiers

  • Your accommodation may only be used by the number of persons on the Booking Form.

Tents

  • You must not erect any tents or gazebos on the park.

Visitors to the Park

  • Only people lawfully visiting with the park’s permission have permission to enter the park.
  • Your visitors may not arrive before 9am and must leave the park by 10pm.
  • It is your responsibility to ensure that your visitors and all occupiers of your accommodation adhere to the park Rules.
  • Should you wish to receive visitors whilst you are at your holiday home, this is not a problem, but we ask that you follow our now procedure for ‘visitors to the park’
  • All visitors must report to reception.
  • Obtain a temporary parking pass.
  • Pay for parking. Anyone visiting you whilst you are here and traveling in a car will have to pay to park on our car park. £6.00 per day

Ejection on grounds of behaviour

  • In the event of persistent or serious misconduct by you, a member of your family, your occupiers, visitors or guests, we will follow any relevant notice procedures in our agreement with you. We do not have to follow any formal procedure to eject other visitors.

Drainage system

  • You must not introduce any foreign items into the drainage system including cleaning cloths, babies’ nappies, sanitary towels, condoms, cooking fat, engine oil, grease or paint.

Facilities

  • The usual opening and closing dates of our facilities are provided on our website. However, the dates and times of opening may be subject to change depending on seasonal fluctuations or unforeseen circumstances. We will do our best to advise you at the time of booking of any changes at that stage, otherwise please always check prior to booking if this is important to your stay.
  • The availability of our facilities is also subject to our Terms and Conditions.

Digging

  • You must not dig any hole at the park.
  • Digging in the park is very dangerous as there are underground electricity cables, telephone wires and plastic water pipes. We ask parents to make sure that children do not dig around the park.

Smoking

  • It is illegal to smoke or use e-cigarettes inside enclosed public buildings. Outdoor smoking areas are provided.
  • You must also refrain from smoking or using e-cigarettes in any of our holiday accommodation.
  • If you are found to be smoking in public buildings or our holiday accommodation, you will be charged a £60.00 cleaning fee. This would be a serious breach of your contract with us which may lead to you being required to leave the park.
  • We have a zero-tolerance policy on drugs, firearms, and offensive weapons. If you take illegal drugs or any other illegal substance or are in possession of a firearm or offensive weapon, we will ask you to leave the park, without refund.

Washing

  • You may only use dryer racks provided located inside your accommodation. This will attach to open windows.
  • We have a laundry onsite, washer, dryer and iron tokens to be obtained from Reception during office hours

Refuse

  • You must not deposit refuse outside. You must use the refuse bins provided.
  • You must not feed wild birds or animals.
  • Vehicles, driving and parking

Vehicles

  • You must insure all vehicles you use on the park, as for use on the public road.
  • You must insure all accessories and items towed by vehicles as for use on the public road.
  • You must not keep disused or unroadworthy vehicles anywhere on the park. We reserve the right to remove any vehicle which is apparently abandoned.
  • You must not carry out the following works or repairs on the park: o major vehicle repairs such as dismantling of part(s) of the engine works which involve the removal of oil or other fuels.
  • Motor vehicle repairs must not be carried out at the park, but a recognised breakdown service may attend in the event of a breakdown.
  • Quad bikes, trials bikes and powered scooters are not permitted on the park.
  • You must not wash cars.

Driving

  • We permit cars onto the park for the purposes of access to the Caravan/accommodation only. Accordingly, save to the extent that you may need to do so because of a disability, you must not drive cars round the park for other purposes such as visiting other locations on the park.
  • Driving on the park is restricted to the park roads.
  • You must drive all vehicles on the park carefully and within the displayed 8mph speed limit.
  • You must hold a full current driving licence to drive any vehicle on the park.
  • You are not permitted to give anyone driving lessons at the park and we do not permit learner drivers to drive on the park.
  • There is a speed limit on all park roads of 8mph, which must be adhered to.
  • We allow 1 motorised vehicle per booking. Extra cars are chargeable and must be registered at the time of booking.
  • Motorhomes/touring caravans are not permitted to access the park.
  • Electric cars cannot be charged at the park by any means, including the use of an electricity supply or hook-up.
  • We operate a security barrier. Access to the park through the barrier using barrier fob or at the discretion of our reception team. You can exit the park at any time.

Parking

  • As we are on sand dunes car owners must park their cars on the designated car parks with the exception of loading and unloading. Cost of accommodation includes parking for one vehicle per unit.
  • Extra vehicles are charged at £6.00 per day, with a maximum of 2 cars in total. Extra cars must be parked in large car park located at the top of the park.
  • You must not park anywhere except in the permitted parking spaces.
  • Visitors’ cars must be parked only in the large car park.  
  • Should you wish to receive visitors whilst you are at your holiday home, this is not a problem, but we ask that you follow our now procedure for ‘visitors to the park’
  • All visitors must report to reception.
  • Obtain a temporary parking pass.
  • Pay for parking. Anyone visiting you whilst you are here and traveling in a car will have to pay to park on our car park. £6.00 per day
  • Our team will advise where to park, please do not park elsewhere.
  • You may park not more than 1 car at your Caravan/ accommodation if your accommodation comes with alongside parking.
  • You must not park on the grass or roadsides.
  • You must park, and move off, with great care for pedestrians and particularly for children.

Behaviour

  • You should respect the privacy of other users of the park and keep noise to a minimum between the hours of 7pm and 11pm with absolute quiet between the hours of 11pm and 8am.
  • You must keep away from any vacant pitches.
  • You must finish any barbecues by 10pm.
  • You must finish any party by 10pm.
  • You may only consume alcoholic drinks within the boundaries of your pitch or on the park’s licensed premises.
  • You must not use fire hoses for any improper purpose, such as washing cars or boats.
  • You must not use a drone, powered model aircraft or any other powered flying object on the park.
  • You may not ride bicycles, scooters or similar so as to cause a nuisance or undue noise.
  • You must not use the park’s water supply to fill paddling pools.

Comments & problems

  • If you feel dissatisfied with any aspect of your stay with us (excluding weather), please speak to a member of staff immediately. In most cases we will be able to help you straight away, so that you can enjoy the rest of your holiday. Please note that if you do not bring your complaint to the attention of staff on duty at the time of the incident or problem occurring and ensure that it has been recorded; we may not be able to find the evidence necessary to support a complaint which is made later.
  • If you report a problem on your first day which we cannot resolve to your reasonable satisfaction and you choose to leave, we will give you a full refund of the cost of your holiday. If you report a problem on any day which we cannot resolve to your reasonable satisfaction and you choose to leave, we will give you a refund for that day and the other unused days.
  • If you leave without reporting the problem to us, then we will only refund you if the law requires us to do so. Your statutory rights are not affected.

BBQ’s

  • We permit the use of BBQs with caution. Hot coals may NOT be disposed of in the refuse bins. Please dispose of any coals/disposable BBQ’s properly and make sure they are completely extinguished.
  • BBQs must be a safe distance from Caravans.
  • BBQs should NOT be used on any surface that could pose a risk of fire or scorching such as decking, grass or furniture.
  • BBQs should NOT be used indoors. Please be considerate of other guests.
  • A fully charged water or dry powder fire extinguisher/ fire blanket can be found in your accommodation.
  • BBQs must NOT be left unattended and extinguish them properly after use. You must NOT use any Chinese lanterns, fireworks or similar.

Pets

  • Dogs, cats and other pets are permitted
  • For caravan or bungalow accommodation bookings, a supplement of £10 per pet per night or £15 per 2 pets per night. A maximum of two dogs are allowed per booking.
  • All dogs must be kept on a short lead at all times within the park but then can run free within the sand dunes and on the beach. We would remind everyone that it is offence for dogs to foul footpaths/public areas and ask that all fouling be cleaned up by the dog handler immediately. Thank you for your co-operation.'
  • Dogs, cats, and other pets are not permitted in the following areas of the park:
  • Launderette
  • Inside the Sundowner Beach Bar Cafe
  • You must tell us before you visit the park if you plan to bring any pet or animal and answer any reasonable question about them and their suitability for our park environment. If we are not satisfied that the pet or animal is suitable for our park environment, we may tell you that you cannot bring them. This is because we cannot allow the safety of others to be put at risk.
  • Any pet or animal you bring must be supervised by and under the control of you, or of a responsible adult in your party, at all times. This means you may not leave any pet or animal unsupervised in a caravan holiday accommodation or anywhere else on the park at any time. Nor may you leave any pet or animal under the supervision of any person aged under 18. These rules apply even if the pet or animal knows the park well and you believe them to be well-behaved.
  • If you do not supervise and control any pet or animal, we are likely to ask you to remove it from the park straight away. Depending on the circumstances, you may not be allowed to bring it back, or may only be allowed to do so with our written permission, which we would not withhold once our reasonable concerns have been addressed. This is because we cannot allow the safety of others to be put at risk.
  • If you see another pet or animal anywhere on the park which does not appear to be supervised by and under the control of a responsible adult, or whose behaviour gives a cause for concern, please tell us straight away.
  • You must not exercise dogs on the park.
  • You must keep any dog on a short lead at all times on the park.
  • You must clean up if your animal defecates on the park.
  • Undertakings not to cause any nuisance, undue noise or disturbance. These extend to the behaviour of pets and animals.

Assistance Dogs

  • Nothing in these Park Rules prevents you or any member of your party from bringing an assistance dog to the park, or from using the dog exactly as at home, if this is required to support a disability and Assistance Dogs UK or any successor body has issued an Identification Book or other appropriate evidence.

Recreation

  • You may only play ball and other games in the areas set aside for recreation, our large playing field at the top of the park.
  • You may not fly kites on the park.
  • You may not use drones, powered model aircraft or any other powered flying objects on the park.
  • You may not use scooters, skateboards, roller skates, rollerblades, or microscooters at the park.
  • You may not use any powered model car or similar toy on the park.

Mail

  • You may not use the park address for postal deliveries.

Children

  • Children must be supervised whilst on the park and are the responsibility of their parent or guardian during their stay. We ask all guests with children to NOT allow them to roam unsupervised around the park.
  • Never allow children to play near or in the streams/rivers, as there are areas of deep water.
  • Children must not play on the play area before 9am or after 10pm.
  • Children under the age of 16 should not be left unsupervised in the accommodation or on the park.
  • An adult must accompany small children to the toilets.

Fire precautions

  • You may not use fire hoses for any improper purpose such as washing cars or boats.
  • You must ensure that all occupants of your Caravan accommodation are familiar with the location of the Fire Points and the contents of the Fire Notices displayed at each point.
  • You must not store fuels or combustible materials other than removable containers on the park.

Accommodation

Guests with disabilities

  • If you have any question or specific requirements regarding the park or accommodation, please speak to the park directly before you book. All requirements must be confirmed in writing or email and subject to availability.

Arrival & departure

  • You will receive an email 7 days prior to your arrival. During this call our team will clarify all details on your booking, clarify bed linen required and take your preauthorised holding deposit (£60.00) via credit/debit card (no cash), this will be held for the duration of your stay subject to the accommodation being left in a clean and tidy manner, duvets stripped and bagged into bags supplied and there being no incidence of anti-social behaviour during your stay.
  • Keys and barrier fobs must be returned to Reception by 10am on day of departure.
  • Arrival times will be confirmed during your pre arrival call
  • If you think you may be arriving after 5pm on the day of your arrival, please let the park know so that we can make arrangements for you to collect your keys.
  • You will need to vacate your accommodation by 10am on the day of your departure. If for any reason you decide to leave before your holiday end date, we are unable to offer you a refund.
  • Check out on your day of departure is no later than 10am.
  • We ask that during dry weather, you leave all windows and doors open (if raining or windy, please leave windows on a catch) this is following further government advise and to create ventilation. All Beds must be stripped. All bed linen and duvets must be placed in linen bag provided.
  • All rubbish must be tied in bin liner and taken to large bins before departure. Keys must be returned to a box provided outside of Reception for sanitising.
  • Failure to do any of the above will result in loss of holding deposit.
  • We reserve the right to enter your accommodation at any time for any reasonable purpose, for example to undertake checks, maintenance work or housekeeping. Your occupation is not exclusive.
  •     You are responsible for the contents of the accommodation whilst it is let to you. If you leave the accommodation in a messy or untidy state, you will be charged for the extra cleaning at a cost of £60. All damages or losses are chargeable and should be reported to the Park Reception before your departure or you will be sent an invoice. Only one key is supplied per holiday accommodation and there is a £40 charge for lost keys.
  • We reserve the right to make a reasonable charge to you for any damages, missing items, or extra cleaning, including damage to other guests’ property. A guide to our current charges is available on request.

Lost property

  • For any lost property, please contact the Park Reception as soon as possible, as any lost property will be disposed of after 14 days.
  • If any belongings are left behind, and a request is made to send them on, a minimum fee of £12.00 is charged, plus postage and packaging. Lost property not claimed within 14 days after your departure date will be disposed of. Please insure you check you accommodation thoroughly before you vacate.

Photography

  • We regularly take photographs and videos for promotional purposes, and we occasionally receive requests from third parties to film on the park. Should you not wish to appear in any material, please pay attention to the notices we put up when pictures are being taken.
  • Photography is prohibited in the children’s play area.
  • Where others may reasonably expect privacy, you must obtain their agreement before taking a photograph in which they are identifiable. Examples are when they are in accommodation or on a pitch.

Wi-fi

  • Wi-fi is available and is free of charge.
  • Our wi-fi is very restricted due to our rural location and is not for streaming. The service may not be the same as you are used to at home.

Our Park environment

It is advisable to acquaint yourselves with your holiday environment as soon as you arrive. Walking over grassy and often undulating ground or through wooded parkland may also be unfamiliar and contain aspects of wildlife such as rabbit holes. Local Authority planning constraints that help to preserve the rural nature of the park, also limit the amount of street lighting that can be provided at some locations for the same reason. Street lighting directly around accommodation is kept to a low level to assist children to sleep at night. Our Park is set in a rural location, please be aware that some little insects may find their way into your accommodation.

Nuisance to others in the park

We reserve the right to immediately terminate the booking of any parties causing excessive noise or nuisance to others on the park. We operate a zero-tolerance policy to any anti-social behaviour. No refunds will be given if you are asked to leave the park and your bond will not be returned. Please respect others around you especially in the evening.

Electrical appliances  

Electrical Appliances exceeding one K/Watt must not be used in the holiday homes. For example, an iron, kettle hair dryers and hair straighteners must be used on a low heat.

E-Scooters  

Quad bikes, trials bikes and non-mobility powered scooters are NOT PERMITTED on the park.

 

Terms and Conditions of this web site

Content of the web site

This Web Site, and any content contained on it, is for information purposes only. We do not warrant that any information contained in this web site is accurate, up to date or complete.

We do not accept any liability arising from any inaccuracy or omission in any of the information on this Web Site or any liability in respect of information on this Web Site supplied by you, any other user or any other person.

Registration and information submitted by you

In the event that it is necessary for you to register in order to view certain parts of this Web Site, you are obliged to provide accurate and complete registration information.

We reserve the right (and you hereby consent) to:

  • delete any information submitted by you from our databases and/or records; and
  • block any information submitted by you which contains viruses or other potentially damaging material to the Web Site, our system, users of the Web Site or our employees.

Intellectual Property

You acknowledge that all trade marks, names and logos on the Web Site are the proprietary marks of us. To the extent that there are marks identifying third parties, these are owned or licence by those third parties and nothing in these terms and conditions in any way confers on you any licence or right under any trade marks, name or logos.

All rights, including copyright, in the content of this Web Site and in the photographs, diagrams or any other illustrations of our products displayed on it are owned or controlled by us.

You may not, without the prior written consent of us:

  • copy, reproduce, modify, republish, adapt, alter or in any way commercially exploit any of the content of this Web Site
  • redistribute any of the content of this Web Site
  • remove the copyright or trade mark notice(s) from any copies of content made in accordance with these terms and conditions

For the avoidance of doubt "" is a trade mark of us. It may not be used in connection with any product or service that is not ours, or in any manner that is likely to cause confusion to other persons, or in any manner that disparages or discredits us.

Privacy

You acknowledge and agree to be bound by the terms our privacy statement.

Links to web sites outside the control of us

This Web Site may contain links to other web sites, which are outside our control. We are not responsible for these third party web sites, or for their content. We are providing the link for your convenience and are not endorsing the third party's web site, products or services in any way. Using automatic links to gain access to such sites is entirely at your own risk.

Liability

We take all steps that we consider in our sole discretion necessary in order to provide you with a reliable service. We exclude, however, to the fullest extent permitted by law, any liability for the security or availability of the services on the Web Site or for any disruption of our web site however caused.

We provide the Web Site on an "as is" basis and make no warranties or representations of any kind as to the Web Site or its content. We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the content published on the Web Site. Any liability, however it occurs, for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Indemnity

You agree to indemnify and hold us and any of our officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of, or conduct on, the Web Site and/or a breach of these terms and conditions.

Termination

We may terminate the provision of the Web Site or restrict your access to it without any prior notice to you.

Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at:

Beachside Holiday Park, Coast Road, Brean, Somerset, TA8 2QZ.

All notices from us to you will be displayed on the Web Site from time to time.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Third Party Rights

A person who is not a party to these terms and conditions has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Governing Law

These terms and conditions are governed by and will be interpreted in accordance with English law and the English courts will have exclusive jurisdiction to resolve any disputes between us.

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